Frequently asked questions

Choose the product and size, add it to your bag and check out. You pay through Stripe's secure payment gateway and receive a confirmation email with your order summary.

Credit or debit card, Apple Pay, Google Pay and other methods shown at checkout. Payments are processed by Stripe, and we never see your card details.

Yes. All prices are in euros and include VAT. Shipping costs are shown before you pay.

Some pieces, especially high-demand watches, have a price that depends on the market at any given time. Get in touch and we'll give you a fixed price, with no obligation.

In-stock products arrive within 24 to 48 working hours in mainland Spain and within 48 to 72 hours in the Balearic Islands. Orders placed before 13:00 are dispatched the same working day. Items available to order take 7 to 14 working days.

To mainland Spain, €9.95, and free on orders from €250. To the Balearic Islands, €14.95. To the European Union, €24.95. Watches always travel with free insured shipping.

It's a piece we don't hold in our warehouse, but source for you through our network of suppliers. We verify it and ship it to you within an estimated 7 to 14 working days. We keep you updated every step of the way.

With free insured shipping and hand delivery against signature. For high-value pieces, we may ask you to verify your identity before dispatch or on delivery, for your security.

Yes. You have 14 calendar days from receipt to withdraw from the purchase. The product must be unused, with its original box and tags and the authenticity seal intact. We refund your money within a maximum of 14 days.

Yes, as long as we have your size available. Contact us with your order number within 14 days of receipt and we'll explain how.

Return costs are paid by you, unless the product is faulty or we sent you the wrong item. In that case, we cover them.

Yes, one hundred per cent. We don't deal in replicas. Every item passes an expert check of provenance, materials, stitching, labels and box before it leaves, and carries our authenticity seal.

We refund you in full, including shipping costs. That's our authenticity guarantee.

Yes. Unless the product page says otherwise, everything is new, unworn and in its original box (deadstock).

Most likely, yes. With a private order, we track down sold-out sneakers, collaborations, hard-to-find sizes, limited streetwear and luxury watches with waiting lists. Requesting a quote is free and carries no obligation.

Yes. We work with pieces from the great manufactures, always with box and papers when available, and inspected before delivery. Price on request.

Every brand and every model has its own fit. In general, we recommend your usual size in that brand. If you're unsure, message us on WhatsApp with your size in other models and we'll advise you.

Yes. On the product page, you can set up a size alert and we'll contact you as soon as it's available.